In many cases a user will actually solve his or her own problem while on the phone to Neptune!

New members are always welcome, and experienced users can probably solve or at least diagnose the problem quickly.

The user must solve a math puzzle in order to open it.

Most users using web and friends can solve 95% of their issues with a PC.

However, after only 10 days the users had solved it.

Within the computer, one user might be solving a math problem, another sending electronic mail to Toronto, yet a third writing a letter.

In other words, it helps the users to solve the "how to do" problem.

By arranging these rulers in the proper order, the user can solve multiplication problems.

In this regard, it is a self-help system, designed to help users solve problems without another person supplying technical support.

Who will help when a problem occurs that the user cannot solve?