The ticket, good for two years, can be used by more than one person.

The whole ticket generally must be used within one year.

The ticket can be used for a flight between the cities instead.

The same tickets can also be used on the local bus network.

The airline then takes 30 to 60 days to be sure that the lost tickets have not been used.

The tickets also cannot be used for travel on Jan. 5.

We have therefore asked that these 160 000 tickets be used as compensation.

A single ticket can be used for passengers around the city and to make connections.

That's because passengers are being caught using tickets issued to another person.

If the missing ticket is used by someone else, you do not get a refund.