He said a reservations agent told him that she was also concerned about a strike.

Airlines already farm out many kinds of jobs, especially reservations agents.

An exception, Eastern said, were reservation agents, who should come in at their usual time.

The guy was turning the charm on a reservation agent in suburban Atlanta!

I was happy to retreat to my "classic room," as the reservation agent described it.

What piqued my interest was a recording I heard while on hold for a reservations agent.

Technology has changed, but the reservation agents stayed where the wind comes sweeping down the plain.

"Yes, we're here," said a reservations agent, who was not identified at Tuesday's hearing.

American said its reservation agents would be able to provide more details today about which flights were being affected by the strike.

"After a couple of days," he said, "I demoted myself from vice president to reservations agent and went into business travel full time."