However, reader complaints and staff dissatisfaction led to WOW's quick return to its previous "insider" style.

The magazine's failure to check the court ruling was then compounded for me by the handling of reader complaints about the issue.

It was dropped by four papers after a deluge of reader complaints.

And the changes have prompted twice as many reader complaints than compliments.

The Financial Times argued that the editor of each newspaper should be responsible for its contents and for dealing with reader complaints.

But after torrents of reader complaints, two major papers said last week that they would restore some of those listings.

It compares names against a database of court orders, court advisory notices and reader complaints.

All these reader complaints and suspicions spurred me to explore how the decision was made to run the photo sequence on the front page.

The ombudsman deals with reader complaints, critiques the paper and writes a weekly column, working under a two-year contract that can be renewed.

We have made about 125 changes in the weeks since our redesign, many in response to reader complaints, suggestions and observations.