"I had heard reports that changes were not being made," Ms. Snow says.

Nearly everyone complains about property taxes, but Ms. Snow seems to have a particular point.

Ms. Snow, now 50, has recorded 14 records since then.

Ms. Snow was one of a few villagers to protest.

Ms. Snow tried for a few years to get a house.

For two weeks after the crash, Ms. Snow stayed at a hotel near the airport, along with others who had lost their loved ones.

It took some doing for Ms. Snow to convince her she was the real thing.

Just the same, its management considered Ms. Snow, 34, a star and had been planning to promote her as such.

"For chronic conditions, the drugs are a real problem," Ms. Snow said.

Ms. Snow reminded her boss again, and the woman was noncommittal.