technical support
tech support informal

I'm at the point where I have to call tech support.

But it's very much like you don't put your good people on tech support.

And if you still haven't found the problem, there is always that call to tech support.

In the 7 years I've been here, we've called tech support 3 times and there's only two of us.

So the original idea was to use this for tech support.

How much extra to talk to a nice person when I call tech support?

Ball would serve as what the team called "tech support."

"They now charge for tech support - often more than we do."

But that's not a choice we're being given because it causes more problems for these companies that then have tech support.

One: it's crucial that tech support have access to the development team.